Common "Not Bugs" And How To Fix Them

in Problems & Bugs

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Ian

Male

Posts: 1,751

     

12 November 2012, 3:23 PM

Hello!

There are a couple of things that can happen around Egg Cave that people think are bugs but aren't.

Here are a list of common "not bugs" and their fixes.

1. I haven't received my activation email.

No worries! Sometimes activation emails get lost or are filtered out. If you haven't received your activation email, please click on the following link to have us resend it:

http://eggcave.com/activate/help

2. I haven't received the CaveCash that I've purchased.

In almost all cases, CaveCash is immediately added to your Egg Cave account upon purchase. However, there are certain circumstances where PayPal requires us to manually verify your transaction(s) for security reasons.

If your CaveCash balance hasn't been properly updated, please contact us directly: http://eggcave.com/contact

3. I've used a Travel on my creature but don't see it!

If you successfully applied the Travel, it's there. You might be seeing an older, cached version of the image. To fix this, clear your browser's cache and then re-generate your creature images here:

http://eggcave.com/cove/recache

4. My creature has died while at Tim's!

Creatures cannot die while they are at Tim's, as Tim takes care of all of them. It's likely that the service for any creatures that you've recently lost expired without you realizing it. There isn't something wrong with Tim's.

5. My creature's views are not updating.

In Egg Cave version 3, the views seen on your creatures' profiles are updated in real-time. Views are calculated based on the number of unique IP addresses that have viewed your creatures in a day.

To contact us: http://eggcave.com/contact

The general thought is that the Problem & Bugs forum is for global site problems (affecting everybody) and not individual account issues (affecting you). If there's an individual account issue you're having, please contact us directly. We're happy to help!

Thank you!

Team Egg Cave