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newlife • 13 December 2014 at 2:39 PM
I have a Windows Vista Business laptop I use for Eggcave and gaming, and while gaming on Thursday, my entire laptop crashed.My laptop is over 6 years old, so this isn't as uncommon as one may think. I turn it back on, and go back to log into my account. I log in successfully but...My entire screen is black. The cursor is there, but my desktop is nonexistent.The other account on my laptop is working perfectly fine, but I want my account, because I have a lot of stuff on there I can't recover.I have tried to-System Restore-Start explorer.exe task, but it just freezes Task Manager. Retested and after it unfreezes, does nothing-Tried mmc using Run-Tried MCONFIG with no anvil-Restarted about 10 timesAny ideas as to why my laptop is doing this, and how to fix it?
channie23 • 13 December 2014 at 2:48 PM
Have you tried to restart it yet?
fakeworld • 13 December 2014 at 3:36 PM
@newlife I never heard of anyone having this problem, weird. Is your account the administrator?
newlife • 13 December 2014 at 5:03 PM
@channie23 Several times, same result.@fakeworld Yes, both of my accounts are administrators
channie23 • 13 December 2014 at 5:12 PM
Your laptop probably crashed. Here is where I should call my dad. Try pressing F8 and Shift. If not, hold F8 and restart it. That should work.
newlife • 13 December 2014 at 5:35 PM
@channie23 What does that do? Does it pull up the Safe Mode? When using F8 + restart (Safe Mode works for some reason, guess th explorer.exe likes Safe Mode more)What does the F8 + Shift do then?
channie23 • 13 December 2014 at 5:36 PM
Honestly, I don't know. My dad told me to do it once, and it worked.
newlife • 13 December 2014 at 5:37 PM
@channie23 I'll try it when I tackle it again in a few minutes. I'll tell you if it works
channie23 • 13 December 2014 at 5:38 PM
I hope it does, 😊
newlife • 13 December 2014 at 6:46 PM
@channie23 Curious, do you use F8+Shift when logged on into the broken account, or when you start up the laptop?
channie23 • 13 December 2014 at 7:22 PM
@newlifeI used in while I was logged into, and then I restarted holding the F8. Did it work for you?
newlife • 13 December 2014 at 7:36 PM
@channie23 No, it doesn't. It gives me an error beep (Gosh I hate those) and it doesn't work.While I'm logged in, I hold F8+Shift, but nothing happens.
channie23 • 13 December 2014 at 7:37 PM
@newlife:/ I'll ask my dad, but for now can you try to shut it down and see if that works?
newlife • 13 December 2014 at 7:39 PM
@channie23 Just did that, going to log in with the account that works and try to delete the registry that may be causing the issue.
channie23 • 13 December 2014 at 7:41 PM
@newlifeIt could be a sort of virus or bug. Maybe something you have recently installed crashed it.
newlife • 13 December 2014 at 7:43 PM
@channie23 I think it might be. I'm just hoping that this time that I run a virus scan, it'll actually get rid of the 'virus'...
channie23 • 13 December 2014 at 7:45 PM
@newlifeI accidentally downloaded something on my computer, and we had to buy a new one. :/ It's probably not that serious, but it would be a warning to you to be more careful downloading things.
despair • 13 December 2014 at 7:46 PM
@newlife It could be some type of malware, hopefully the virus scan will be able to detect sonething, if it's there. I had a similar problem with a computer of mine a while ago. Let's hope that what happened to mine won't happen to your laptop. xP
newlife • 13 December 2014 at 7:53 PM
@channie23 The last thing I downloaded was my game, and that was weeks ago, and I never had any issues with it...Tried running a scan, AVG wouldn't start up for some reason. I'm going to let it rest before I tackle it again @despair I hope it's just that honestly. Because uh xP Can't get another computer until summer, and even then, waiting until Windows 10 comes out
despair • 13 December 2014 at 7:56 PM
@newlife Google led me to this:http://www.tomshardware.com/forum/70817-63-black-screen-turn-computer-mouse-arrow
channie23 • 13 December 2014 at 7:56 PM
@newlifeThen I'm at a loss for what you should do. Maybe send it in for fixing.
newlife • 13 December 2014 at 11:07 PM
@despair Google failed you.@channie23 I can't do a scan at all. Says the active components are missing.I'm going to send in my laptop to my friend's dad who's really skilled with laptops (even though he's a surgeon)
Deleted • 13 December 2014 at 11:20 PM
@newlife It might be a memory/RAM problem.
newlife • 13 December 2014 at 11:21 PM
@hybridrainbow Maybe? I feel it's more of a virus honestly. I can get on one account but not the other, but then again, I can't access barely anything on the other one eue
Deleted • 13 December 2014 at 11:26 PM
@newlife Have you tried accessing the OS through safe mode? If it is a virus, Norton was recommended to me above anything else for dealing with it.
newlife • 13 December 2014 at 11:28 PM
@hybridrainbow I've tried to go through with Safe Mode, and it brings up a black screen as well.I have to go through Safe Mode w/Command Prompt, and then I can pull up the desktop using Explorer.exe. I can't run AVG in that mode either.Hm, I didn't hear that much good stuff about Norton. Guess I should download it if I ever get my laptop working again.
Deleted • 14 December 2014 at 12:29 AM
@newlife That's strange. It's best to leave it to a pro before it gets worse, then. :/ I hope your friend's dad can help. Really? McAfee failed and another antivirus I downloaded that I shall not name did more damage than all the viruses my laptop had combined... The guy who replaced the hard drive gave me a subscription to Norton and nothing snuck through while I had it.
newlife • 14 December 2014 at 12:35 AM
@hybridrainbow Wow, if it's really that good... I should try to get it then lol. AVG always guilt-trips me whenever I try to uninstall it.
Deleted • 14 December 2014 at 12:48 AM
@newlife It never hurts to give it a try, but what worked for me might not work for you since I only stream now. If it is a virus, I'd get rid of AVG. You can get a free 30 day trial from Norton on their site.
newlife • 14 December 2014 at 1:09 AM
@hybridrainbow I sure hope it does....That is even if I can get into my computer. I can't even connect to the internet anymore.I will, but I will need it until I can access internet on my computer again.I hate trials .-.