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At approximately December 14, 2:31 PM ECT Inventory items restocked, received, or gifted between December 14, 5:03 AM ECT and December 14, 2:31 PM ECT were lost. We sincerely apologize for any inconvenience caused. This occurred due to an incorrect command being executed on a production database server without any safeguards requiring command confirmation.
UPDATE 3:14 PM — all users have been refunded the Egg Coins that they spent restocking items during this time. This has been added to your on-hand EC balances.
UPDATE 4:34 PM — Cash Shop inventory items purchased during this time frame have been fixed and restored to accounts. Very minimal impact.
Essentially, your Inventory has been reverted to what it looked like this morning at 5:03 AM ECT. We are very sorry that this has occurred!
To ensure that this does not happen again, Team Egg Cave will be putting in place proper safeguards to ensure that commands of this magnitude cannot be executed in a production environment without confirmation.
Since the Advent Tree prize today does not include any items (and therefore no one has missed out on an item due to this glitch), the Advent Tree will not be reset today.
valorieviolet • 14 Dec 2017, 2:54 PM
What about the EC that we spent buying travels from the shops during that time?
lykhaos117 • 14 Dec 2017, 3:00 PM
"an incorrect command being executed on a production database server without any safeguards requiring command confirmation" I'm enough of a nerd to wonder what exactly is a production database server.
Orderedchaos • 14 Dec 2017, 3:09 PM
@lykhaos117 A production database server would be the server that the public has access to, so the Egg Cave site that everyone uses. There is also a test database server, which is where things are tested before they get released to the public.
Ian • 14 Dec 2017, 3:13 PM
@valorie100 users have now been refunded for what they RSed during that time period.
rowyn • 14 Dec 2017, 3:25 PM
[PT 1] I didn't buy anything, but I moved items into my inventory from my strongroom and now am missing them all- 27 to be exact.
[PT 2] I donated six as part of a thing I'm doing for Christmas, but none of the remaining 21 have been returned to my strongroom as I'd have 3 Willowisp candy dispensers if they had. Am I to assume they've been deleted? 😱 And if they haven't been deleted, what happened to them?
rowyn • 14 Dec 2017, 3:30 PM
Should also note I should have more than just those three candy dispensers. Those three items are just the ones I remember most distinctly because I had two of each and donated one of each ^^;
sparklefox • 14 Dec 2017, 6:06 PM
I'm glad this was fixed. Go Team Egg Cave!
myriadium • 14 Dec 2017, 6:29 PM
I paid for CC over the trade system, but I haven't gotten anything back yet?
Orderedchaos • 14 Dec 2017, 8:40 PM
@greengrass100100 Send in a ticket.
This blog post is now closed to comments.