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A command was accidentally run on our database server that froze an estimated 40,000 creatures that weren't frozen. Their stages were set to the child stage (stage 2, the one after egg). This command was executed by an authorized user, albeit erroneously; there has been no security breach.
This command has been reversed and creature freezes have been reverted to what they looked like on the November 7 (yesterday) backup. There was only one creature freeze that occurred since that backup; that creature freeze has been corrected as well.
In short, nothing. All creature freezes have been corrected and reversed to their previous state before the incorrect command was executed. You may, however, receive evolution notifications since some of your creatures may have accidentally been set to stage 2 (essentially, creatures have to re-evolve to their correct stage).
If you have reason to believe your creature freeze is incorrect or that a creature was wrongly frozen, please contact us by submitting a ticket.
We apologize for any inconvenience caused.
To see all of your frozen creatures in your Cove ("My Creatures"), select Frozen from the drop down.
jlya • 8 Nov 2018, 3:13 PM
Thanks for watching out for us and making the fix. 😊 I appreciate all you guys do to keep this site running.
sparklefox • 8 Nov 2018, 3:15 PM
Looks like quite a few of my creatures were affected. Thanks for fixing it!
Ian • 8 Nov 2018, 3:15 PM
@jlya @sparklefox sorry about that, you guys! ❤️ Thankfully, it was caught within 20 minutes of it occurring and the fix was relatively quick.
immortalraven • 8 Nov 2018, 3:17 PM
Hope all mine are correct. I have so many critters it's hard to keep track D': I know it says should be ok, but I have such a paranoid personality that I can't help but worry ;-; :'(
cheridet • 8 Nov 2018, 3:17 PM
A few of my creatures did get affected. Thank you so much for fixing it! 😃 ❤️
budgie • 8 Nov 2018, 3:18 PM
To help look for freezes, may we be able to sort by that under 'My Creatures'?
Ian • 8 Nov 2018, 3:21 PM
@immortalraven happy to check on this for you! Just did a check on your account -- 730 creatures frozen before the glitch and 730 creatures frozen after the correction just made. Promise! You're in the clear. 😊
Ian • 8 Nov 2018, 3:26 PM
@budgie great idea! New "Frozen" menu option has been added to Coves. https://eggcave.com/cove?frozen=1
newlife • 8 Nov 2018, 3:29 PM
@Ian when I use it, it still shows unfrozen creatures on my end showing up in that list
immortalraven • 8 Nov 2018, 3:30 PM
@Ian Thanks ❤️
sackname • 8 Nov 2018, 3:38 PM
@Ian @newlife Same here, it seems to sort nothing :/
Ian • 8 Nov 2018, 3:43 PM
@sackname @newlife what is the page URL of the Cove page where you're still seeing unfrozen creatures? Please let me know.
newlife • 8 Nov 2018, 3:44 PM
@Ian https://eggcave.com/cove?frozen=1
budgie • 8 Nov 2018, 3:45 PM
Oh, woah, thank you! Is it possible we could also sort by starred as well?
foxbit • 8 Nov 2018, 3:46 PM
Thanks for the quick fix, guys! You're the best. My creatures seem to be fine now *pets my Cozis*
Ian • 8 Nov 2018, 3:57 PM
@newlife you're saying you see 0 frozen creatures there under your account @newlife?
lazyanon • 8 Nov 2018, 4:18 PM
A bunch of my creatures just went to their 3rd stage.
immortalraven • 8 Nov 2018, 4:32 PM
So many evolution notifications x'D
budgie • 8 Nov 2018, 4:46 PM
@ian Thank you for adding the frozen category to search by, but I dont think its working
seraph • 8 Nov 2018, 4:48 PM
I'm seeing 44 of my 46 creatures in the "frozen" section, should I be worried? ;;
Ian • 8 Nov 2018, 4:57 PM
@samaritan trying to get this working... bugs. Stay tuned for updates.
foxesthebest • 8 Nov 2018, 5:03 PM
Happy to hear its fixed 😊
newlife • 8 Nov 2018, 5:06 PM
@Ian I see both frozen and unfrozen ^^
Ian • 8 Nov 2018, 5:07 PM
@newlife @samaritan should be fixed now. The URL was wrong. It's actually: https://eggcave.com/cove?show=frozen Give that a try and let me know.
seraph • 8 Nov 2018, 5:11 PM
@ian "We didn't find any creatures matching your criteria." thank you!!
nanami • 8 Nov 2018, 5:11 PM
Wow its like time turned back xD it was a long time ago since i saw the 2nd stage of some of my creatures 😃
newlife • 8 Nov 2018, 5:13 PM
@Ian working perfectly for me!
solaris • 8 Nov 2018, 5:19 PM
Haha! It was funny to see my display creature young again. Like going back in time!
Ian • 8 Nov 2018, 6:49 PM
@newlife great!
newlife • 8 Nov 2018, 7:30 PM
@Ian Ah I do have a question though.. Why isn't the ad removal item in the cash shop anymore? I don't recall seeing a blog post that it was getting removed
paige • 8 Nov 2018, 9:19 PM
All looks fine, thanks for fixing that ❤️
saturna • 8 Nov 2018, 11:45 PM
That explains all the random evolution notifications I got today...
icecloud101 • 9 Nov 2018, 3:26 PM
@ian yeah me too thanks
kudo • 11 Nov 2018, 12:11 AM
@saturna yeah same
kudo • 13 Nov 2018, 8:00 AM
@Ian not sure why, but a creature from my side [ https://eggcave.com/egg/2114486 ] is supposed to be third stage and is on second stage?
kudo • 13 Nov 2018, 8:01 AM
@Ian nevermind! fixed itself :')
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