Messages ??

ana24 • 9 August 2020 at 8:31 AM

Sooo my pm/mail notification button is yellow and says i have one message but when i click there are no messages why?? Help please and thank you

magenta • 9 August 2020 at 9:33 AM

@ana24 have you read the message yet by going into the mail? 😱 if you haven't then that's why, but if you have then this should be a bug!

ana24 • 10 August 2020 at 6:19 AM

Ahhh ok so how do i read it when i have already archived the mail??

magenta • 10 August 2020 at 6:23 AM

@ana24 I don't think you can read it unless the other person sends a new message in it? 😱 sorry not very sure!
any mods can help? @orderedchaos @mastergemma thank you! 😊

ana24 • 10 August 2020 at 6:24 AM

😃 thank you for trying though

Orderedchaos • 10 August 2020 at 11:59 AM

@magenta @ana24
If you have archived an unread message and wish to get rid of the notification about it you can send in a ticket.

ana24 • 11 August 2020 at 7:56 AM

Awesome thank you