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There was a bug at the Ark Victory Day prize page that appeared to have transformed Cash Shop items into Lumps of Coal. After further investigation, we found that this was a page display glitch that showed these items transforming into coal when they didn't. In short, we have confirmed that no actual Cash Shop items have been destroyed by the Ark Victory Day prize page for the entire duration of the celebrations. This was a display glitch and only a display glitch.
When the Ark Victory Day prize page was designed, we designed it to ensure that it would not target either Cash Shop items or items that are marked as "retired" by us in your Inventory. We would never design a site feature that had the potential to take away your legitimate Cash Shop purchases.
Here's what you need to know:
This display glitch has been fixed. We are very sorry for the scare! The Ark Victory Day prize page has been and remains safe to visit. A notice that CC/retired items are not affected by this site feature has been posted on the Ark Victory Day prize page.
Tip: if you never want to lose any of your items to the Ark Victory Day prize page you can stash your Inventory items away in your Strongroom first. ;) An empty Inventory means that there's nothing for its experimental technology to potentially ruin!
When "nothing happened" or "coal happened" at the Ark Victory Day prize page, you could immediately visit it again instead of having to wait 30 minutes. This bug has been fixed as well.
Currently trading or auctioned items will no longer be targeted by the AVD prize page. This was an oversight on our part -- this was meant to be a part of its functionality from the start. If you would like for us to return any lost items in transaction to your account, please submit a ticket.
We sincerely apologize for any inconvenience caused.
spiritkoi • 17 Jul 2017, 1:29 PM
Ah, that's good! Thanks for fixing it so fast!
fainne_24 • 17 Jul 2017, 1:30 PM
I had nothing in inventory now and just got the message that I got a coal...can this happen if there are no items at all in the inventory?
peachycupcake525 • 17 Jul 2017, 1:31 PM
@fainne_24 Coal is an actual item that could be purchased last year during the asteroid plot, so maybe you just got the actual item?
trinitybluz • 17 Jul 2017, 1:31 PM
I'm pretty good at getting coal, would rather get the egg for this Ark Victory Day instead tho'
lykhaos117 • 17 Jul 2017, 1:35 PM
Glad this is fixed.
Ian • 17 Jul 2017, 1:36 PM
We're sorry about this! ☹️ The biggest oversight, honestly, was that in-use (i.e. trading or auctioned) items were accidentally targeted.
Ian • 17 Jul 2017, 1:37 PM
If you lost a trade/auction due to something being turned into coal or w/e, please submit tix and we'll add items to your account. 😊
In other news... AVD PAGE IS TOTALLY SAFE NOW TO VISIT. 😋 To have fun.
@fainne_24 yes you can still get coal from the AVD prize page even if you have nothing in your Inventory. Instead of "transforming" it's
...just adding an item to an otherwise empty Inventory. Hope that makes sense. 😋
Ian • 17 Jul 2017, 1:38 PM
Possible things happen: nothing happens, *not* retired AND *not* CC item transformed to coal, receive coal, or get prize.
Nothing happening + coal happening is designed to occur <10% of the time, so you're gonna profit from visiting. 😊
// end text blast 😋
asbe • 17 Jul 2017, 1:51 PM
I've just got a coal, but my inventory was empty before, lol 😃
Ian • 17 Jul 2017, 1:52 PM
@asbe yes, that's a possibility now. Even if your Inventory is empty you can still just be "given" coal (not a transformation).
asbe • 17 Jul 2017, 1:52 PM
Also, can you just take away evil Yeeps from Asteroid for a while, so I finally get a chance to find my egg. I only need one. Please.
fainne_24 • 17 Jul 2017, 1:56 PM
@peachycupcake525 it did say that the experimental techonology only left me with a coal xD and @Ian thanks! I feel better now 😃
sybil_howlett • 17 Jul 2017, 2:00 PM
yeah, the evil yeeps totally killed me by now lol xD please I want an asteroid creature 😱
foxbit • 17 Jul 2017, 2:03 PM
Thankfully none of my items turned into coal, so that's a good thing! Haven't gotten anything from the Asteroid...-glares at evil Yeeps-
trinitybluz • 17 Jul 2017, 2:15 PM
the only gifts I get now are coal, would really like the new asteroid creature egg, ☹️
sybil_howlett • 17 Jul 2017, 2:28 PM
lol I have the same problems: the coals and yeeps, now I get them every time I try to get something from the asteroid and day prizes xD
foxbit • 17 Jul 2017, 2:36 PM
Oh no! Just before you took the egg... you heard something from the bushes. You fled! That must be a Yeep. Also got more coal. ☹️
dusskfall • 17 Jul 2017, 3:02 PM
yeep defeating theory.. collect coal. throw coal at yeeps to scare them away. take egg.
foxbit • 17 Jul 2017, 3:11 PM
@dusskfall LOL, yeah, I guess.
dusskfall • 17 Jul 2017, 3:26 PM
haven't gotten anything but coal since this fix
sybil_howlett • 17 Jul 2017, 3:29 PM
@dusskfall yeah, me too, I think we really get only coals and yeeps now, nothing else anymore xD
dusskfall • 17 Jul 2017, 3:31 PM
@sybil_howlett at least we have the ingredients for a barbeque
sybil_howlett • 17 Jul 2017, 3:45 PM
@dusskfall hahaha yes xD we only need more yeeps to make bbq out of it xD (only because they are annoying xD)
theonlypandora • 17 Jul 2017, 4:07 PM
I've gotten all coal since the update too. If it was closer to Christmas I'd be getting very worried...
immortalraven • 17 Jul 2017, 4:17 PM
Yup, I've gotten all coal x'D Imma save it for Christmas and make a topic and people will randomly either get coal or a better item 😸
valorieviolet • 17 Jul 2017, 4:17 PM
I also have been getting straight coal since this update ;~;
immortalraven • 17 Jul 2017, 4:18 PM
>.< I hope I get at least one of the new asteroid critter >.< So far not much luck at all there o3o
fainne_24 • 17 Jul 2017, 4:20 PM
I am also only getting coal since this update ☹️
lunacharm1037 • 17 Jul 2017, 4:25 PM
Yikes!!! more coal...I"d like to get the new asteroid creature but usually have no luck there 😋
trinitybluz • 17 Jul 2017, 4:31 PM
that's all I'm getting too, coal and more coal, yeeps
clawstra • 17 Jul 2017, 4:37 PM
My last 5 prizes have been coal.
eschla • 17 Jul 2017, 4:43 PM
My last 7 prizes have been also coal ☹️
theonlypandora • 17 Jul 2017, 4:43 PM
@Ian -is that normal? So many of us are getting just coal? I understand if that's the luck of the draw but it seems a little off.
spiritkoi • 17 Jul 2017, 4:48 PM
Man, last five prizes were coal too.
immortalraven • 17 Jul 2017, 5:04 PM
Got another piece of coal lol
megadash • 17 Jul 2017, 5:13 PM
Thank you for fixing this, @Ian. 😸
poptarts • 17 Jul 2017, 5:25 PM
@ian 😋okes face: Hey you should totally make a thing where we can do something with the coal? Such as maybe turn it in for prizes? (1/2
@ian I mean it would make it more useful yes? 😋uppy dog eyes: (2/2
Ian • 17 Jul 2017, 5:28 PM
Coal issue has been fixed ❤️
fainne_24 • 17 Jul 2017, 5:30 PM
@poptarts I like that idea! Thanks for fixing this Ian. Im loving this event! 😃
theonlypandora • 17 Jul 2017, 5:50 PM
Yay! It wasn't coal! The yeeps are still being buggers but at least it wasn't coal! Thank you @Ian ❤️
sparklefox • 17 Jul 2017, 6:21 PM
Thank you for fixing this, and thanks for the notice.
chiroptera • 17 Jul 2017, 8:40 PM
I love how fast you guys spot and patch up bugs. Good on you! Also, got my first ever asteroid critter today, thanks eggcave.
immortalraven • 17 Jul 2017, 8:55 PM
The asteroid is evil >.<
peachycupcake525 • 17 Jul 2017, 10:59 PM
It is possible to get a creature from the asteroid. I got a pareteorsite.
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